Refund policy

Last updated: September 16, 2026

 

All sales are final. We only accept returns or replacements if your item arrives damaged, defective, or incorrect.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately at support@thehomearoma.store if the item is defective, damaged, or if you receive the wrong item. Please include photo or video evidence so we can evaluate the issue and make it right. Claims for damaged or defective items must be made within 14 days of receiving your order.

 

Return Process

If your return or replacement is accepted, we will send you instructions on how and where to send your package, or we will process a replacement directly. Items sent back to us without first requesting a return will not be accepted.

 

Exchanges

We do not offer exchanges. If an item arrives damaged, we will ship a replacement item free of charge.

 

European Union 14-day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days for any reason under EU law. Items must be unused and in original packaging.

 

Refunds

We will notify you once we’ve evaluated your request and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any question at support@thehomearoma.store